The Value of Feedback

How Do You Rate on a Scale of 1 to 10?

The Value of Feedback

I talked with a friend recently who manages a team of 11 staff members, and he said he asks for feedback on a weekly basis. He does this based on a process described by the author and speaker Jack Canfield, who co-wrote the Chicken Soup for the Soul series. He asks:

“On a scale of 1-10, how would you rate your service?” (or relationship, job manager, etc.)

Any answer less than 10 gets this follow up question: “What would we need to do to make it a 10?”

Very often when shopping in stores, buying online, or working with vendors we are asked for feedback. But how often do our managers ask US for feedback about THEM? If you are like most of us, then the answer is probably never or seldom. Sometimes it is asked half-heartedly during a review process and many the manager may not really be listening or wanting to hear the honest answer.

In the case of the example above, he found out that his treasured assistant was feeling bored and unchallenged in her role and thinking about leaving. Had he not known this and been able to turn things around and offer her more challenging projects she may have left without ever explaining to him the reason why.

I know that I have had key employees come to me and provide feedback that was tremendously helpful. One-star employee let me know that she was disappointed after starting her new role. She thought we would be working together more closely on important assignments and have more consistent communication. At that point, we started twice-weekly check-in meetings and I looped her in on the current projects that were underway in the department. She went on to continue a long career with the company.

How much could be gained by you asking this question of your employees? Or better yet encouraging managers at your company to ask this of all their staff? Certainly, we may hear some things that we are not all too excited about because constructive criticism can be difficult to hear. But as one person explained it “If you don’t ask then everyone else knows about your shortcoming but you!”

How do you rate?

Are you prepared to ask?

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